Arizona State Recipients of our product will be assessed a total of 7.6% State Sales Tax on all product ordered. Taxes will not be assessed on shipping costs.

If you are an Arizona business and wish to have state sales tax removed from your order you must complete an AZ Form 5000 which can be downloaded from here: http://www.azdor.gov/Forms/TPT.aspx

Fill this form out completely. You must date this form  from the expected first sale date until the end of the calender year and mail this to us at:

Denham's Natural
P.O. Box 3242
Payson AZ 85547

For continued tax exemption we will Require an AZ Form 5000 completed with us and on file for each calender year for which you wish to continue to make purchases with us.

We do not Collect Out of State Sales Tax.

You the Purchaser and/or Receiver; by completing any purchase for product through Denham's Natural directly by fax, phone, email or postal mail, or by submitting any order for processing through this website, or by any other means buy or receive product or services ordered or gifted directly through Denham's Natural. Agrees to accept all responsibility to pay any and all required state, county, country or local taxes your local, state, county or country governments of residence require that you pay regarding all aspects of any sale submitted or received via direct purchasing from Denham's Natural.

Basically - if you should be paying any type of taxes on any purchases made through us - you are responsible to do so.

If for whatever reason we encounter problems processing and calculating shipping charges online we will place your order on hold and contact you with the updated order totals including shipping charges. At this time you can choose to continue or cancel your order.

Shipping Times and Estimates

International Shipping Policies

Due to the fact that all of our packages seem to look sinister traveling through an X-Ray Machine AND after Having our shipments held at customs for 3 months in the past we have unfortunately been forced to limit our shipments to within the United States. We may Offer international shipping in the future, but at this time we cannot accept any international orders.

Shipping Insurance

All packages are insured for the full value of the contents.

Damaged Packages Due to Transit

If you should receive a damaged parcel or package you must notify us and the carrier immediately so we may claim the damage through the shipping carrier and ship you a replacement order. For us to replace damaged products You MUST Retain the original products in the original packaging to enable the carrier to inspect the damage - We will notify you when the product can be safely thrown away.

Important! - If you have thrown away the damaged products or packaging we cannot help you in replacing the damaged items.

We can not be held responsible for damage caused by the shipping carrier and cannot reship your order overnight just because damage was caused by the shipping company. While we sympathize, we do pack orders with very strong boxes, bubble wrap, extra tape, packing peanuts and plastic bags and paper but sometimes shipping carriers can still manage to destroy a box during transport.

We will replace product and reship your order once we receive information regarding exactly what needs to be replaced from the carrier, but we will re-ship only via the method that was originally requested on the original order. If you want a faster method, you can pay the difference and we are happy to ship according to your wishes. We just can not pay for that difference.

If We have made a shipping error, we will reship products to you as quickly as we can via the method you originally chose. If you the customer have made a shipping address error, you - the customer are responsible for the additional costs for address correction (normally a $10 fee to re-route a package to a different address in transit) charged by UPS - and passed onto you when this fee is billed to us..

If you the customer refuses their shipment, the order is considered a non-authorized return and will incur a 75% Disposal Fee plus retention of all shipping and handling charges.

ALL shipping on orders is non-refundable unless UPS Overnight, 2 Day or 3 Day is used and the carriers guarantee is not met.

While we pack your order with extreme care, the shipping carrier can sometimes still damage the orders. In that event please inspect all packages at the time of acceptance and should you be missing any products or receive goods damaged in-transit, carefully verify the extent of damage in the presence of the driver, if possible, keeping all packing materials and box intact, then notify Us after you have called the shipping carrier so we may start a claim and begin the process of re-shipping damaged items.

If the driver is already gone, then you will need to contact the shipping carrier to inspect the damage or loss to start the claim before a replacement can be sent. New items will be shipped as soon as damaged or missing items have been returned to or verified by us or a Claim number has been issued to us by the carrier.

If you are in a rush, then we suggest that you call us or the shipping carrier immediately to help expedite the process. You must retain the original packing materials until any claim is resolved. If you discard the damaged goods, there may be no refund or credit by the carrier due the fact that the claim to damage will not be able to be verified.

Beginning a claim process should only take a couple days before new items can start to be re-manufactured and re-shipped unless the order is lost in transit. Lost items must be traced by the carrier and can take up to 10 days for resolution.

Please don't vent at us if the shipping company makes a mistake. We will do everything we can to get you your product to you as soon as possible, but we must have resolution of status from the carrier before we can reship.

Returned Shipments

If UPS or USPS has difficulty delivering your shipment, you must make arrangements for proper delivery with us or with the carrier before your shipment is returned to us. UPS Will return packages after 3 delivery attempts, USPS immediately upon insufficient delivery data, it is you-the customer's responsibility to properly provide a correct deliverable shipping address upon checkout or make arrangements with UPS to pick-up your package before the package is returned to us. Shipments Returned to us will be held for reshipment at customer cost, All costs associated with retuning the package to our facility will be charged to customer.

Shipping cost adjustments and administration charges

We will charge a $10.00 fee to cover administration and order adjustment costs in addition to any and all adjusted charges assessed to us by the carrier if misrepresentation of delivery address type occurs either knowingly or unknowingly at checkout.

It is your responsibility to know if you qualify for commercial delivery address rates. Even quite large businesses can be classed as "residential" by UPS because of location.. For More information please contact UPS Before checkout to see if your business address qualifies as a "commercial" delivery address.

Color changes from batch to batch is to be expected with a product that averages 98% natural ingredients. Having been in business for many years we can always count on one thing - Nature's Inconsistency. For this reason We do check each batch of product before it heads out of the door, and if for any reason we are not happy with a product that is to be sent out we will either re-batch a product or make another batch to ensure only quality product makes it out to our customers.

We are also aware that Certain essential oils can react with our products causing variations in color. This is to be expected and colors may vary from tinted product using one batch of essential oil to un-tinted the next..

Natural ingredients harvested at different times of the year, or from different areas of the world, Receiving more or less sun or rain fall... All of these things affect the crops that produce our ingredients. Any changes within the product due to EO or Ingredient Staining are purely cosmetic but can come as a surprise to those just breaking into this market.

Please note that color changes within product is not a reason to return product. Again - these color variations are to be expected with any more natural skin care product.

For the Re-Packaging of our bulk products - As with all of the more natural skin care products - it's always better to contain them in non-transparent packaging as this will hide any expected (or unexpected) changes in color.

Mishandling Our products, adding ingredients, unhygienic bottling practices can contaminate a product or lower any expected shelf life.

Even though we sanitize all of our own bulk product containers before filling them - Normally - Jars and bottles do not need to be washed as the preservatives in the products can handle a broad range of common bacteria. Having said this - The hardest bacteria for any cosmetic to handle is introduced by unhygienic human contact.

Always use clean utensils and never touch the bulk of the product or any surface that comes in contact with the product (insides of jars, bottles, mixing bowls etc.) with bare skin or unsanitary utensils.

Once you have added an ingredient. The product has become your creation and we cannot trouble-shoot any problem that you may experience or guarantee the shelf life and usability of the product.

All products we manufacture carry a one year quality assurance guarantee from date of sale, and replacement or refund may be issued within the conditions set forth in these terms of sale.

If you have any problem with any Denham's Natural product please call 1-800 341 2799 so we can find out how best to help you.

Only certain things can possibly go wrong within our formulas and If after talking with you - we suspect a manufacturing error - for a period not exceeding within one full year from the purchased product's invoice date we will happily refund or replace product under conditions set forth these terms.

Be aware that We take any manufacturing error extremely seriously - At our discretion we reserve the right to Require product to be returned to us, at our cost, to perform tests and to quickly help identify the origin and type of any reported problem or contamination. These tests are expensive and if they determine that an introduced contaminant or excessive mishandling is to blame for the product's problems - we will pass all these costs along to the sender.

In the case of monetary refund this monetary refund shall not in any instance and for any reason exceed the original purchase price of the defective product as charged to the consumer at the time the product was purchased. This manufacturer's warranty shall be honored under these terms at our discretion on any product not living up to our original promise of product quality, shelf life, and usability as has been set forth in these terms of sale.

Non- Refundable Products

As your product was specifically created for you after your order has been placed, and as for safety reasons we couldn't possibly re-sell any product that has been returned to us, we do not accept returned product for the reasons stated below.

We cannot be held responsible and will not refund for incidents where the customer accidentally orders the wrong product, not liking the appearance of a product, not liking the color or scent of the product, or where the customer encounters shelf life issues which may occur due to mishandling or upon instances of third party contamination or where products are found to be altered in any way.

At our discretion we may choose to offer full refund on any sale but where a discretionary refund is deemed necessary and where a discretionary refund is requested but falls outside of our terms of sale, then the discretionary refund would be considered administered outside of these terms of sale, which will then negate any future ability of the recipient of the refund  to place orders with us.

Not under any circumstance or for any reason will refunds, monetary compensation, or other; discretionary or otherwise, exceed the original purchase price of the products for which refund is issued beyond the customer cost for those products in question and as indicated within the original order for those product at time placed and as stated on our invoice copy.

We recommend that you order samples of our bulk bases before ordering any base or item you are unfamiliar with. Our Bulk samples represent the feel and texture you can expect from our products, however, due to the large percentage of natural ingredients used in our products, the thickness due to heat and cold, and color changes from batch to batch are to be expected. 

Sample Products are not designed in any way to be a resalable product. Samples are sold for the express purpose of giving you, the customer, an idea of the product you wish to purchase in bulk, before making the larger purchase.

To ensure that samples provide an average representation in texture, odor, and appearance of the bulk products they represent, sample materials are comprised of mixed or combined batch remnants of that particular product.

As no "sample batch" is of a unique source, no batch or lot number can be assigned to samples, as such, all samples are sold without warranty of any kind, shelf life of samples may be limited, but we will replace unaltered defective sample materials 30 days from purchase.

All fragrances used within our products are chosen carefully by us for their authenticity. As each manufacturer of cosmetic products are likely to use a different fragrance supplier; Please be aware that any fragrance used to manufacture our own products May not be exactly the same as that used by another product brand marketing products under the same fragrance which you may have previously used. Fragrance samples are available upon following the guidelines laid out here.

Natural products with very mild preservative systems are more difficult to safely handle than purely chemical products. With this said, We do guarantee The Shelf Life of our bulk bases within our original packaging for one year from manufacture.

We suggest that you buy no more product than which can be sold within 6 months or used within 6 months.

Excessive Mishandling of bulk products, adding ingredients unhygienic bottling practices (blowing away specs of dust from inside jars etc.) can all lower any shelf life. Always use clean utensils and never touch the bulk of the product or any surface that comes in contact with the product (insides of jars, bottles, mixing bowls etc.) with bare skin or unsanitary utensils.

We skin patch test all products leaving our facility - no product batch leaves our facility until it has been inspected and tested on our own skin first.

We physically inspect all batches of product for acceptable product thickness and texture..

We also check that products leaving our facilities are free of harmful microbiology, and we retain samples of each batch sold for a period of one-year or until the expiration date on the batch has been reached. We also perform random tests on batches to check for continued formulation stability and preservative efficacy.

However, Due to the natural variations in the ingredients we use in our more natural products, each batch of product we produce may vary to degrees. Also, aside from our products being advertised and sold beyond our control, it is also expected that our product will be handled, repackaged, reformulated and/or customized to one extent or another. As such, you-the customer are both the final step in manufacturing And the distributor. As such, any and all final testing to satisfy any and all of you-the-customer's individual testing requirements for final product usage or sale regarding any-and-all safety and suitability requirements, either ethically or by law, should be carried out by you-the-customer on each batch purchased.

It is you-the-customer's responsibility - as necessary, and by individual legal requirement depending on location and jurisdiction, to test products and generate all final paperwork on each batch of product you receive from Denham's Natural to prove all resale, use, and advertising claims - any and all final product safety, stability, or for-use analysis - any and all certificates of analysis - any and all safety data documentation and any and all additionally required testing and corresponding generation of documentation to cover any and all testing and corresponding documentation required to satisfy any and all local, state, federal, international or jurisdictional requirements.

Commercial/Reseller Liability and Insurance Information.