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Answers to some Frequently
Asked Questions
Newsletters
We
don't send out newsletters as such, as these are just marketing
gimmicks and sales tend to take care of themselves around here...
Anyone who has been doing business with us for any good amount of time
will tell you that Signing up for our newsletter may result in a
single notice each year regarding product availability.
Do You Have a Printed Catalog
Unfortunately
as we update our product line very often we have found through
experience that Our catalogs tend to go out of date sometimes before
they have left the press. For this reason we do not have any printed
Catalogs.
Our most up to date catalog will always be available Here at DenhamsNatural.com
Why are your prices so low?...
We
are fully aware of what most people are charging for similar products,
but because we Buy supplies in bulk, we are given deep discounts by our
suppliers. Because these natural Products are sometimes out of reach to
some of those on a tight budget we have decided that it would be better
to pass those savings onto our customers and to keep prices low than to
unnecessarily sell our product at the high prices reflected almost
everywhere else.
Low Prices HIGH Quality.
Although
our prices are low we have extremely high standards when choosing raw
materials. The materials we use are the same as those used to
manufacture most all of the similar high priced natural skin care
products out there. But again... Believing that the more Natural
Cosmetic & Body Care products should be an easy choice made by
everyone including those on a budget. We try our best to compete with
Store brought prices even though we believe that Our Products are far
superior to anything you will find on your local Super Store shelf.
What's the difference between your products and those available elsewhere?
Most store brought products contain incredible amounts of chemicals, fillers, colors and preservatives. For example:
How many times have you seen the word "Soap" on a store brought label?
Most
store brought "bath bars" are not even legally able to be defined as
"Soap". Soap is a natural product whereas the vast majority of the
Store brought brands are purely chemical in makeup...
With
nothing to hide We have listed the ingredients of all our products on
our web site so you are easily able to Compare your current brand's
ingredients with ours, before you decide to buy.
Do you use Essential Fragrance Oils in your lotions and Butters?
Literally due to demand We now carry safe essential oil fragrances in some of our higher end products.
Please
be aware that during the testing phase of our products we found that
more people with reportedly sensitive and problem skin types reacted
adversely to the use of citrus essential fragrance oils in our products
than was reported with laboratory made and tested safe fragrance oils.
If you suffer from any irritable skin conditions we would strongly
suggest that you stay away from any fragranced products.
Those
pregnant or nursing a baby, have epilepsy, heart disease diabetes, or
high blood pressure need to seek the advice of a healthcare
professional before using ANY Natural Skin Care Product in particularly
ANY products containing essential oils.
We
believe that Natural skin care should never be carried to the point of
harm and strongly suggest that before buying any Natural or Organic
Skin Care Product you be Become fully Aware of All properties of all
ingredients from an in dependant scientific research perspective.
You Mentioned Testing...
Before
we release ANY product We keep them on a shelf for a full year to
ensure that the natural ingredients we use do not deteriorate over time
and fully test our products to ensure that it will be stable on a
retail outlet shelf and that it is preserved properly to ensure against
bacterial contamination and degradation.
We
subject test all of our products on ourselves first, then pass them on
to a group of friendly volunteers who unfortunately suffer from various
problem skin types.
No Animals will ever be used to test our products..
In
many years, tens of thousands of sales supplying every entity from
hospitals to pharmaceutical companies, from plastic surgeons, to
product development labs to private label skin care retailers and
private individuals, and with millions of applications of our products
worldwide we have never had a report of skin sensitivity due to our
product's formulation or had a single report of product integrity
degradation.
It
is because All of our released products have withstood the test of time
that we can offer our guarantee that our natural products will remain
exceptional for use for at least one full year after purchase date.
Does your Soap contain Lye?
All of Our finished soap bars do not contain any traces of Lye.
But
To Make ANY Natural Soap you have to use Sodium Hydroxide (or Lye) or
it's closest cousin Potassium Hydroxide (potash)... These chemicals are
very similar to each other with neither being "Better" than the other
in most regards.
Sodium
Hydroxide is classically used in making hard soaps while Potassium
Hydroxide is used in the making of liquid soaps and shampoos. These
Chemicals when added to pure base oils creates an organic chemical
reaction that turns the whole oils into fatty acids, or soap. At the
end of this chemical reaction all traces of the Potassium Hydroxide
(potash) or Sodium Hydroxide (Lye) disappear.
This necessary chemical reaction is termed "Soponification".
Many
manufacturers try to hide the fact they use lye to make their soap
products by using phrases such as "Soponified Oils" or the like on
their labels. But all Natural soap is created with these chemicals.
Why do You Use Shea Butter In Everything?...
Shea
Butter is an incredible natural butter that helps heal, moisturize,
condition, and actually rejuvenate the skin. It has been used in Africa
for hundreds of years for all over body care and has natural daily UV
protectant properties as well as dozens of other benefits. Knowing this
we would be negligent NOT using it in our products.
What's the difference between Refined and Unrefined Butter?
We
use ultra refined Shea butter which has been processed to remove
impurities and protect it from picking up contaminants. Refined Shea
butter is generally better for cosmetic purposes as it is a more stable
product and we know what properties it contains and what will be
conveyed to our customers skin.
UnRefined
Shea butter contains More nutrients and is generally better in most
regards except that , from the moment it is derived from the nut to the
moment you remove the last of it from the jar and put it on your skin.
It is highly susceptible to contamination. If the butter does become
contaminated it is highly likely to lower or even negate shea butter's
natural healing benefits.
How can I find out if my Unrefined Shea Butter has been Contaminated?
Without
scientific tests it is usually impossible to detect contamination and
this is why some manufacturers "Guarantee" their Un-Refined Shea butter
is Pure. They are guaranteeing you wont go to the expense of taking it
to a lab and have it analyzed every week especially when the most you
will get back if you can prove it is contaminated is a refund and an
apology. Reputable dealers of unrefined Shea butter can show lab test
reports at the time of their purchase, but most won't test before
shipping and guarantee purity for the life of their product.
In
an Ideal and sterile world we would all use unrefined shea butter; but
in this one - We Will Not gamble with quality, This is why we will use
refined shea butter in our products.
What's the difference between Unrefined Shea Butter and Unrefined Cocoa Butter?
Like
Shea Butter Unrefined Cocoa Butter has more nutrients than the refined
Butter so this makes it better for promoting skin health, but Unlike
Shea Butter, Cocoa Butter also contains a natural preservative that
enables it to be safely stored contaminant free for up to 5 years.
(also it smells wonderful)
Because of it's highly stable nature and is better for promoting skin health we use the Unrefined Cocoa Butter in our products.
Shea
Butter unfortunately doesn't have the same preservative properties
found in natural unrefined Cocoa Butter. which is why we choose to use
refined Shea Butter... To Ensure Quality.
What preservatives do you use in your Lotions and Creams ?
Without
ANY Preservative at all in our emulsified products like Lotions and
Creams. It wouldn't be long before all manor of nasty critters would be
swarming through them.
To
ensure our Creams and Lotions show up at your doorstep as fresh and
pure as the day they left production We use a variety of Mild &
Safe industry standard cosmetic preservatives. Unlike their close
competitors these Preservatives are NOT derivative of - or contain
formaldehyde so our products are completely safe and can be legally
exported to Europe.
Can't you use Natural Preservatives?
We
do use natural preservatives when possible, Examples of this would be
our use of very small quantities of Rosemary Extract to stabilize and
preserve our lip Balms and Solid Perfumes, and Black Willow Bark
Extract in our Body Mists. The problem is that Rosemary extract &
Black Willow Bark extract becomes irritating to the skin when used in
the massive quantities needed to preserve water and oil based products
like Lotions and Creams, and would render our products unsafe for long
term use completely rendering them unusable.
Is there Any other Alternative to the use of These Preservatives?
Believe
us - we have looked at ALL Natural alternatives and there simply isn't
ANY Safe & Effective Natural way of preserving certain products
using Any other Ingredients at ANY Price.
We
are aware that there are Certain Other companies out there that rely on
the Natural and Organic Image to justify their incredibly high prices.
These companies may use grain alcohols which are an incredibly cheap
alternative, Will dehydrate the skin and rob it of it's natural oils,
and are NOT a safe alternative to the use of a proper preservative in
most products as grain alcohol does not prevent ALL common bacterial
and fungus growth.
At
the risk of being unpopular we would rather produce completely safe
skin care products and not subject our customers to a vast variety of
harmful bacteria just to retain an "Image".
Are Un-preserved Lotions & Cream products safe?
They
can be, but only if you make them yourself and are immediately stored
in a refrigerator. Treat these un-preserved lotions and creams like
Dairy Products. You have to know when to discard them and adhere to the
"use by" date. Usually they will start to break down and separate after
a short period of time, this is a sign that the critters are winning
the war on freshness.
As Always - We are happy to answer any
questions that you may have. So, If you need any further information
regarding our products please feel free to contact us.
Take Care and Thank You For Your Visit
With Warmest Regards
Mark
& Lisa Denham
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