Below you will find some answers to frequently asked questions. Please read thoroughly before contacting us about our wholesale ordering policies


Who May Order
Anyone who wishes to spend more than $150.00 in total product costs can order through our Wholesale Site.

Minimum Order
The Minimum Order Required To receive Discount prices on Our Wholesale Site must be at least $150.00 In Total Product Sale. You May Mix and Match Products Fragrances as you need.
However if you submit an order below $150.00 in total product costs your order will be automatically deleted by our order processor. We will not even see it..

Bulk Products
5 Gallon Bulk Products Do Not Ship For Free
To ensure that You Receive the Lowest Possible Shipping Rates for these products, Actual UPS / LTL Shipping costs will be Calculated for those items and charged when Your Order Ships

If You Require a Shipping Cost Estimate For Bulk Products
Please Contact Us before placing your order.

Paper Catalog
Unfortunately as we update our product line very often we have found through experience that Our catalogs tend to go out of date sometimes before they have left the press. For this reason we do not have any printed Catalogs.

Our most up-to-date Catalog will always be available Right Here
at http://www.DenhamsNatural.com

Empty your Shopping Cart
Please ensure that your shopping cart is empty before ordering from our wholesale site. To delete an item, change the quantity in your cart to to 0 and click "Recalculate".
We do not credit full price items you have entered previously and you will be charged full price for any items in your shopping cart ordered from our retail site.


Products Unavailable at Wholesale
Smaller Quantities of product for example 2oz jars of creams and butters, Gift Boxing etc are not available at wholesale prices. But can be ordered through our retail store along with your wholesale items. Just be sure your total order reaches at least $150.00 in product before submitting it for processing. If you wish these smaller jars of products to be unbranded, clearly state in Box # 5 of our Order form that you need those products without Labels.


Unbranded?
If you want to apply your own labels - ordering our products unbranded is the only way to go.
We can ship any of your purchases without labels, instead We tag your purchases with a removable label specifying the product content.

Tax
As a manufacturer of products that are sold in the understanding that they are to be re-distributed via the customer or through third parties - to ensure all proper taxes are paid on our manufactured product - The Purchaser and/or Receiver; by completing any purchase for product through Denham's Natural directly by fax, phone, email or postal mail, or by submitting any order for processing through this website, or by any other means buy or receive product or services ordered or gifted directly through Denham's Natural. Agrees to accept all responsibility to pay any and all required state, county, country or local taxes your local, state, county or country governments of residence require that you pay regarding all aspects of any sale submitted or received via direct purchasing from Denham's Natural.

Basically - if you should be paying any type of taxes on any purchases made through us - you are responsible to do so.

Our Return Policy
We are a manufacturer, All Orders are made to demand and as with all cosmetics we cannot accept returns as for safety reasons we would be unable to redistribute those items.

We suggest to all our retailers that for your protection: order a single full-size item of what you are planning to buy in bulk before spending large amounts of money with us. This can be done through our retail site and ensures that you are completely happy when the larger shipments arrive as you will be completely aware of what you are going to receive before handing over larger sums of money. 

Shipping Estimates
All of our products are made by hand when an order is placed. Keeping this in mind.. Larger orders will usually ship within 2-3 business days. If we expect any Delay in processing your order past this estimate we will contact you within 24 hours of order placement.

1st of November through December 31st...
Due to increased demand for our products during the Christmas season, Bulk and Wholesale Orders may ship Within 2 to 5 Business Days from order placement.

If we expect any delay with your order we will not process your credit card without your approval to an extended shipping date.

Larger packages being shipped to Alaska and Hawaii are subject to different shipping standards. We will contact you regarding larger shipments to these states with a more accurate shipping estimate before processing your credit card.


International Orders
Due to this precarious political climate and the fact that all of our packages seeming to look sinister traveling through an X-Ray Machine AND after Having our shipments held at customs for 3 months in the past we have unfortunately been forced to limit our shipments to within the United States. We may Offer international shipping in the future, but at this time we cannot accept any international orders.

Damage During Shipping
To date this is a problem that we have Never encountered ... But if you should receive a damaged parcel or package you must notify us and the carrier immediately so we may claim the damage through the shipping carrier and ship you a replacement order.

All packages are insured for the full value of the contents.

Legal Disclaimer